FAQ

No. The checkout works without one. An account simply keeps your addresses and your order history, which makes reordering and returns quicker.

All the major credit and debit cards, and PayPal. Whatever is available to you appears at the checkout before you pay.

If it has not been packed yet, yes. Get in touch with your order number as soon as you can and we will catch it if we can.

It is sent the moment the order goes through, so check your spam folder first. If it is not there, contact us and we will resend it and check the address we have.

Orders placed before the afternoon cut off are picked and sent the same working day. How long it then takes depends on the service you choose at the checkout.

It is worked out at the checkout from the weight of the order and where it is going, and you see the exact figure before you pay. Nothing is added afterwards.

Yes. A tracking number is emailed to you as soon as the parcel leaves us.

Where an international service is offered it appears at the checkout once you enter your address. Any duties or import charges are set by the destination country and are not included in what you pay here.

Thirty days from the day it arrives, unused and in its original packaging. Get in touch first and we will tell you where to send it. Our returns page has the full conditions and what to do about an exchange.

Tell us within a few days of it arriving and send a photograph if it is damaged. We cover the return postage on anything that is our mistake, and we will replace it or refund it, whichever you prefer.

Within a few working days of the return reaching us, back to the card or account you paid with. Your bank may take a little longer to show it.